We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I am a BT customer and have been for many years, I have broadband from them and I have complained constantly about slow broadband, they call me today and tell me I have to remove the cover off the BT wall box which is behind my couch, I have been asked before and I have told them I am disabled and I cannot move the couch, today the woman was insistent that I do it, if I don't I will not get any service from them.
Even the email I sent them I put in capitals that I am disabled and that I will not be able to remove the cover. So because I am disabled and cannot remove the cover I cannot get the service I am entitled to.
So hardly a good image when a disabled customer is left with poor service because BT wishes....... no demands me to remove a cover. Do thy do this to 80 year old women, people with arthritis who cannot hold a screw driver.
Even on the form to email them, it asked me what time I wish to be contacted I put between 6pm & 9pm and guess what they call me at 9.30am....... I missed that then they called at 10.22am
Hardly a helpful service is it!!