cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Newbie
321 Views
Message 1 of 3

Disapointed by BT Home Hub 5 and Infinity 2

Since installation over a year ago I've continually had intermittent problems with the setup, WiFi drops, poor WiFi and Wired network performance, slow downloads and the list goes on.  I'll be switching to Virgin Media 200Mb when my contract runs out in January, but was wondering if others had experienced these issues.

0 Ratings
2 REPLIES 2
Highlighted
Distinguished Sage
Distinguished Sage
313 Views
Message 2 of 3

Re: Disapointed by BT Home Hub 5 and Infinity 2

In order to find out what services and speed range you should be getting, please enter your phone number into this form.

Broadband availability checker


Please remember to edit out your phone number before you post the results.

Then, if you have a Home Hub 5, please display the connection speed by following the instructions on this page.
 
Check your connection speed for the Home Hub 5
 
Could you please post the results from the BT Speedtester, including the further diagnostics.
 
BT Wholesale Speedtester
 
Thanks

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
293 Views
Message 3 of 3

Re: Disapointed by BT Home Hub 5 and Infinity 2

as you are using wifi with HH5

 

have you turned of smart setup  

 

 

 

Turn Off smart setup

 

 

 

have you split the networks   

 

 

 

Split the networks

 

 did you change lease time in hub from 1 day to 21 days



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings