Disappointing

[JKirk891]

Hi all,

I could do with some advice! I had a mishap when i first joined BT - ordered it to a similar number on the street. It's now been resolved, but my new service has started and the speeds are about a tenth of the speeds advertised from the initial property. I have since looked, and I did receive updated speed guarantees based on the correct property (3-7mb), which I should have checked. I'm shocked that there is such a disparity in line speeds based on distance from the exchange - we're only around 30 houses down (from the initial property quoted). 

Has anyone been able to improve speeds (we are not eligible for fibre) and if so, how easy was the cancellation/switch? Or is it pointless as BT manages the exchanges anyway? Just so disappointed that they would offer such a slow service for the same cost. I realise I should have double checked when I was re-ordering, but I did not think it would be such a huge difference. 

Many thanks for listening to my gripes,

Jamie

[imjolly]

Enter your phone number and post results remember delete number 

https://www.dslchecker.bt.com/

Post hub stats. If hh5 then troubleshooting then helpdesk 

try quiet line test. Dial 17070 option 2 should be silent and best with corded phone 

[JKirk891]

Unfortunately I don't actually use a landline - will have to grab one.

VDSL Range A (Clean)	75.8	53.2	20	16.2	47.4	Waiting list	Waiting list	--
VDSL Range B (Impacted)	73.5	48.4	20	14.3	40	Waiting list	Waiting list	--
FTTP on Demand	330	30	--	Available	--	--
WBC ADSL 2+	Up to 9.5	--	5 to 13.5	Available	Available	Yes
WBC ADSL 2+ Annex M	Up to 9.5	Up to 1	5 to 13.5	Available	Available	Yes
ADSL Max	Up to 8	--	7 to 8	Available	Available	--
WBC Fixed Rate	2	--	--	Available	Available	Yes
Fixed Rate	2	--	--	Available	--	--
VDSL Multicast	--	--	--	Available	--	--
ADSL Multicast	--	--	--	Available	--	--
Bridge Tap	U
VRI	N
NTEFaceplate	N
Last Test Date	25-03-202

Thanks,

JK

[imjolly]

As you can see from results you are on adsl because your cabinet has a waiting list for fibre connection.   You just need to keep checking and when you see available then contact BT  to upgrade to fibre

is ther anything in notes about openreach upgrading cabinet

[JKirk891]

Hi, Unfortunately nothing in notes.

Thanks for your help, I'll probably move to a 5g router in the meantime.

Many thanks again.

JK