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JohnDoe1
Beginner

on ‎29-09-2019 19h08

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Message 1 of 2

Disconnecting and Reconnecting

Hello,

I have Superfast Fibre Unlimited and it is continually disconnecting and then reconnecting. This has been occurring only since I moved from a rolling contract (which I was on for 12 months) to a student contract for the exact same package.

No change on my part in terms of the setup and the laptop doesn't disconnect when using Wi-Fi at University, so I don't suspect it is the laptop. 

Speed is showing as 47 Mb using BT's tests.

Kind Regards

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imjolly
Distinguished Sage
Distinguished Sage

on ‎29-09-2019 20h06

789 Views
Message 2 of 2

Re: Disconnecting and Reconnecting

Is it the hub that is dropping connection - hub light changing from blue to orange - or is it wifi that is dropping?

post stats if hh6 then advanced settings then technical log information 

check line noise. Dual 17070 option 2 should be silent and best with corded phone 



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