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dmac99978
Beginner

on ‎16-09-2019 22h57

415 Views
Message 1 of 4

Discount not applied

I got a 3 month discount on my bt sport hd package, starting from 5 July. I've just noticed my last bill is higher than I expected, and on looking at the bill it appears my discount ended on 12 September rather than 4 October as it should have.

Can someone get in touch to correct this error?

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎16-09-2019 23h02

411 Views
Message 2 of 4

Re: Discount not applied

This is a customer help customer forum. Your post does not go to BT

you need to contact billing and sort it out



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dmac99978
Beginner

on ‎16-09-2019 23h05

410 Views
Message 3 of 4

Re: Discount not applied

Do they have a contact email? The website is not very helpful. 

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Matt-S
Moderator-Retired

on ‎17-09-2019 9h36

378 Views
Message 4 of 4

Re: Discount not applied

Hi @dmac99978 

Welcome to the Community and thanks for posting.

I'm sorry to hear that your BT Sport discount has dropped off early and that you didn't find our website very helpful. 

I've sent you a Private Message with details on how you can get in contact with the mod team. We are really busy at the moment so it could take us a few days to get back to you. 

Thanks

Matt

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