Im just trying to understand your usage of the phrase "modem man". Have you ordered infinty? Cos thats the only way you're going to get a "modem man" to come.
Yes DT - I originally ordered infinity, but never got it.
My use of the phrase "modem man", however was with reference to the business accounts used by my company.
It is not infinity - I can't remember the exact type of line at the moment - it is only a minor part of my work, as I am normally the lead engineer on these projects, I normally have technicians (though their job titles also call them "engineers") dealing with the comms line install.
The line guarantees a specific download and upload speed. We need a guaranteed speed rather than a "theoretical maximum" as the information needed to be passed is required H24.
It all seems a little "off topic" though - as I have said, it is BT's blatent lying and non-existant customer service that has irked me, not specifically their insistance to get four men to do one mans job - though if they actually allowed their "engineers" to do some engineering, they would more likely not only have a smaller, happier team of engineers, but also enough money left over to employ some customer service "engineers" who are actually based on the same continent as me.
You never know - they might even start delivering on their promises for a better service!
Happy Christmas to one and all (well - almost all !!!)