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Aspiring Contributor
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Message 1 of 52

Do BT tell Lies ?

I have had the Infinity 2 service for the past week from the Blackwood/Gwent exchange.I have never got a speed higher than 40mbps,not for an instance.

At the sign up page i was quoted a speed of 56mbps for Infinity 2 from Blackwood exchange.

The call centre guy did what they do and said my maximum speed would be 40mbps

And  the Indian call centre  stated that the Blackwood exchange cannot deliver a 56mbps service.

Was i tricked into buying a higher priced service which they can not provide ?

I would welcome the views of you esteemed  gentlemen.  Thanks

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Distinguished Guru
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Message 2 of 52

Re: Do BT tell Lies ?

What speed does this site estimate for your phone number? http://www.dslchecker.bt.com/adsl/adslchecker.welcome
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Aspiring Contributor
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Message 3 of 52

Re: Do BT tell Lies ?

What i`m getting now,surprise surprise 40mbps
But 56mpbs before i signed up
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Aspiring Contributor
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Message 4 of 52

Re: Do BT tell Lies ?

So where did the 56mbps come from ?
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Distinguished Sage
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Message 5 of 52

Re: Do BT tell Lies ?

the speeds quoted are estimates created by date from lines in your area all services are sold as up to services and the actual figure will never be known until a line actually goes live
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Distinguished Guru
389 Views
Message 6 of 52

Re: Do BT tell Lies ?

What's your IP profile set to, up and down?
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Aspiring Contributor
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Message 7 of 52

Re: Do BT tell Lies ?

Thanks john46 that explains it the usual ISP exaggerated claims.
Not to worried i expect all the isp`s are as bad as one another.
Wonder what fibre to the house will really achieve.
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Aspiring Contributor
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Message 8 of 52

Re: Do BT tell Lies ?

p.s Yet you get given the impression that they are actually testing your own line for max. speed so you believe that figure
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Distinguished Guru
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Message 9 of 52

Re: Do BT tell Lies ?

How can they test it before it's installed?
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If you found this post helpful, please click on the star on the left
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Aspiring Contributor
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Message 10 of 52

Re: Do BT tell Lies ?

Down-Up 37.56/8.14
ping 29.88
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