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Beginner
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Message 1 of 14

Do I Really Have Infinity?

Hi, I came back to BT this week, after being away for a couple of years. I moved back as I knew that fibre was coming to my exchange (Tiptree) and I wanted Infinity. BT told me that it's available now, hence the installation this week. I know that I have fibre to my house as I now have a shiny new fibre modem attached to my study wall. However, speed checks show that I'm a little faster than I was on adsl2+, but not much. I'm getting roughly 11Meg down and 300k up, about one third of what I was expecting. Sam Knows says that my exchange FTTC date is 30 Sept 2012, which is the date that I previously heard that fibre was coming to Tiptree. So, does this mean that I have fibre in place from my house to the cabinet, but I'm not fully wired in yet? Thanks.
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13 REPLIES 13
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Distinguished Guru
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Message 2 of 14

Re: Do I Really Have Infinity?

BT Infinity is normally fibre to the cabinet and copper wire to the home.  The Openreach engineer will replace the normal master socket with a new one with an extra socket at the top.

 

Openreach supply their own modem which connects to that socket, and the Home Hub connects to the modem.  If you've got all that, you are on Infinity.  If you've just gor a Home Hub plugged directly into the phone line, then it isn't Infinity.

 

The minimum acceptable speed for infinity is 15Mbps.

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Recognised Expert
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Message 3 of 14

Re: Do I Really Have Infinity?

If you had FTTP you would have more than just an Openreach Modem, are you sure its not FTTC?

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Distinguished Sage
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Message 4 of 14

Re: Do I Really Have Infinity?

you sound like you are on adsl2+ not infinity infinity is an engineer installed product
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Beginner
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Message 5 of 14

Re: Do I Really Have Infinity?

Thanks for the replies so far. My install was handled by an engineer, and I do officially have infinity. I guess I need to speak to BT re the slow speeds. Thanks.
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Distinguished Sage
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Message 6 of 14

Re: Do I Really Have Infinity?

modem.jpgdo you have a white openreach modem and the home hub 3 the modem looks like the picture 

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Beginner
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Message 7 of 14

Re: Do I Really Have Infinity?

Hi,

 

Yes, I have the modem and the home hub 3. I've had a engineer install of Infinity, but my original concern was with the slow speeds and the date of 30th Sept for FTTC (from Sam Knows) , that my exchange isn't really fully active yet. Presumably, it's the copper from the cab to my house that's slowing me down?

 

thanks.

 

 

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Distinguished Expert
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Message 8 of 14

Re: Do I Really Have Infinity?

what is your profile?

you can get this from either http://speedtester.bt.com/ and choose the fttc & adsl diagnostics button or the be bras checker http://windows.mouselike.org/be/?DoAction=BrasChecker which just gives the profile

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Beginner
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Message 9 of 14

Re: Do I Really Have Infinity?

 

Thanks for the links:

 

Download speedachieved during the test was - 13.4 Mbps
 For your connection, the acceptable range of speedsis 12 Mbps-15.06 Mbps .
 Additional Information:
 IP Profile for your line is - 15.06 Mbps

 

Upload speed achieved during the test was - 0.48Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

 

I was told when I ordered that I'd get 30Meg down and (I think) around 2Meg up?

 

Thanks.

 

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Distinguished Sage
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Message 10 of 14

Re: Do I Really Have Infinity?

from your ip profile i would think you are a good distance away from your local cabinet
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