BT Infinity is normally fibre to the cabinet and copper wire to the home. The Openreach engineer will replace the normal master socket with a new one with an extra socket at the top.
Openreach supply their own modem which connects to that socket, and the Home Hub connects to the modem. If you've got all that, you are on Infinity. If you've just gor a Home Hub plugged directly into the phone line, then it isn't Infinity.
The minimum acceptable speed for infinity is 15Mbps.
do you have a white openreach modem and the home hub 3 the modem looks like the picture
Yes, I have the modem and the home hub 3. I've had a engineer install of Infinity, but my original concern was with the slow speeds and the date of 30th Sept for FTTC (from Sam Knows) , that my exchange isn't really fully active yet. Presumably, it's the copper from the cab to my house that's slowing me down?
what is your profile?
you can get this from either http://speedtester.bt.com/ and choose the fttc & adsl diagnostics button or the be bras checker http://windows.mouselike.org/be/?DoAction=BrasChecker which just gives the profile
Thanks for the links:
Download speedachieved during the test was - 13.4 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-15.06 Mbps .
IP Profile for your line is - 15.06 Mbps
Upload speed achieved during the test was - 0.48Mbps
Upstream Rate IP profile on your line is - 20 Mbps
I was told when I ordered that I'd get 30Meg down and (I think) around 2Meg up?