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Distinguished Expert
171 Views
Message 11 of 14

Re: Do I Really Have Infinity?

your upstream profile of 20 confirms your on infinity2 and you can get upto 80/20
however your actual speeds are shocking
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Guru
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Message 12 of 14

Re: Do I Really Have Infinity?

from your ip profile i would think you are a good distance away from your local cabinet  But the estimator knew that.  The estimator can be wrong, but shouldn't usually be double the attainable value.

 

Probably best for the op to call service in India, or contact the mods at: http://bt.custhelp.com/app/contact_email/c/4951

 

(Once again it's a shame that Openreach hide the modem information that would make it easier for people to identify issues more precisely themselves or with a little forum help.)

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Beginner
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Message 13 of 14

Re: Do I Really Have Infinity?

 

Thanks for all of the responses and links. I've now emailed the mods, so I'll report back when I get a response.

 

Thanks.

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Distinguished Sage
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Message 14 of 14

Re: Do I Really Have Infinity?

please keep us posted on progress
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