We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
having a horrible time getting connected to the internet.
I am a tenent and the house has bt infinity paid for by the owner.
Got a home hub 4
and had numerous engineers to come and check the line and
Been on the phone for hours going through the same questions
about coloured lights.
Was supposed to have an engineer come out yesterday who didn't
turn up. Called and oh they did come checked the line and said it
was broken and didn't notify me. Lucky I called to schedule a reapirman.
Why would I stay at home all day waiting for this guy if he isn't going to
check my line? Frustrating.
This back and forth has been going on for months now.
And with all the research I have done and the sound of surprise by
all the call centre people.
Should I have a Open reach modem (white one)?
And why hasn't one of the engineers who have come in to check
mentioned this to me?
I have a Bt homehub 4 on infinity
where do i get a modem or do i need to buy this myself?
Apologise for the rant but so frustrating and
never get an answer from engineer or phone help.
One bt guy said, yeah it won't work but phone up and
they will send a guy to fix it.
Why couldn't he fix it???? Call up wait two weeks for a
no show and then have to go through it all again. Hopeless.
Solved! Go to Solution.
just to the wall.
surely the engineer who
put the thing into the wall and set it up
would know this?
which leaves me with where do I get one?
And shouldn't this be included?
Edit: plus why after hours on the phone and
people to check the line and repair it
install it, no one has suggested that
this is the case??
The engineer should provide a modem free of charge. Your ISP should give you a HH5 free, or should allow you to buy one for £50. You can buy either a modem or a Homehub5 from a well known auction site.
engineerS didn't provide one, didn't even notice
surely as an instalation engineer this is a major part
of the job??
what a joke. Will have another 2 hour conversation
to try and get one.
then will end up on auction site.
cheers, a good rant about the
literally days waiting for people to turn up and
waiting on hold to rehash the same questions
again and again.