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Beginner
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Message 1 of 21

Do I need a phone plugged in for my broadband to work?

Hello,

 

I wonder if you can help? I've upgraded my BT Broadband package and have just received the BT Home Hub 4 today. I've set up the Home Hub, however, my download speeds are still ridiculously low at ~0.5mb/s. Any advice? I've tried turning everything off and it still doesn't improve the situation.

 

Thanks for your help.

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Distinguished Sage
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Message 2 of 21

Re: Do I need a phone plugged in for my broadband to work?

could you please reconnect your old hub and work through this link i ask you to use your old hub as the HH4 only has very limited information http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators
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Beginner
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Message 3 of 21

Re: Do I need a phone plugged in for my broadband to work?

Hi there,

 

Apologies for the delay- I had to go and buy a new phone.

 

Okay- so the ADSL Statistics are as follows:

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 0:03:25
Downstream5,248 Kbps
Upstream448 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)14.5 dB / 24.0 dB
Line attenuation (Down/Up)15.0 dB / 11.0 dB
Output power (Down/Up)19.8 dBm / 11.9 dBm

 

I did the quiet line test and it was completely silent (I have loud crackling otherwise).

 

Thanks.

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Distinguished Sage
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Message 4 of 21

Re: Do I need a phone plugged in for my broadband to work?

are you connected to the test socket as asked ?

 

could you also please run the BT speedtest once the first part completes run furthere diagnostics and post those results as well 

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Message 5 of 21

Re: Do I need a phone plugged in for my broadband to work?

can you please gp back to stats page and at bottom 'show detail' and post the error information you see.

 

can you explain - i have a loud crackling otherwise - please?   any line noise is bad for your broadband



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Beginner
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Message 6 of 21

Re: Do I need a phone plugged in for my broadband to work?

Sorry- here is the ADSL result from inside the master socket:

Line stateConnected
Connection time0 days, 0:02:15
Downstream1,792 Kbps
Upstream160 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)16.3 dB / 7.0 dB
Line attenuation (Down/Up)25.0 dB / 31.5 dB
Output power (Down/Up)19.6 dBm / 10.4 dBm



My phone is completely dead when connected through the ADSL filter in to the master socket so I can't do the quiet test.

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Message 7 of 21

Re: Do I need a phone plugged in for my broadband to work?

can you post rest of stats please

 

you did use a filter to conenct to test socket - if so phone should also connect to filter



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Message 8 of 21

Re: Do I need a phone plugged in for my broadband to work?

could you try another filter as your speed has dropped dramatically and your attenuation increased
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Message 9 of 21

Re: Do I need a phone plugged in for my broadband to work?

When I click more details the ADSL results display as follows:

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 0:03:53
Downstream1,792 Kbps
Upstream160 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)15.9 dB / 7.0 dB
Line attenuation (Down/Up)25.0 dB / 31.5 dB
Output power (Down/Up)19.6 dBm / 10.4 dBm
Loss of Framing (Local)22
Loss of Signal (Local)2
Loss of Power (Local)0
FEC Errors (Down/Up)0 / 0
CRC Errors (Down/Up)0 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)19

 

 

Regarding the noise on my phone, when I pick up my phone normally, I hear a hissing and crackling noise. It's got so bad that I never use my house phone. I thought it was due to the phone being scrambled so I unplugged it and through it in the bin (hence why I had to go and buy a new one). When I removed my old phone, my broadband speeds shot up from around 1.2 mb/s to ~3mb/s (that was about 4 months ago). However, over the last few days, the broadband speed has dropped to around 0.5 mb/s. When I performed the quiet test when the phone wasn't plugged in directly to the master socket via the ADSL filter, the line had no crackling or hissing.

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Message 10 of 21

Re: Do I need a phone plugged in for my broadband to work?

With your attenuation you should have a connection speed of 8 mb. Need to try test socket by inserting filter then connecting router to filter then repost stats. Phone should also connect to filter and check quiet line test again


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