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Beginner
786 Views
Message 11 of 21

Re: Do I need a phone plugged in for my broadband to work?

I've plugged in a different filter. Here are the full results I get:

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 0:02:34
Downstream1,792 Kbps
Upstream160 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)15.3 dB / 6.0 dB
Line attenuation (Down/Up)25.0 dB / 31.5 dB
Output power (Down/Up)19.6 dBm / 10.4 dBm
Loss of Framing (Local)33
Loss of Signal (Local)3
Loss of Power (Local)0
FEC Errors (Down/Up)0 / 0
CRC Errors (Down/Up)0 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)20

 

I still can't call through to the quiet line through the master socket via the ADSL filter. There is no dial tone at all but I tried dialing anyway.

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Distinguished Sage
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Message 12 of 21

Re: Do I need a phone plugged in for my broadband to work?

there has to be a dial tone at the test socket unless it is wired incorrectly do you have any other phone sockets in the house ?if so try the phone there and see if there is a dial tone
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Beginner
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Message 13 of 21

Re: Do I need a phone plugged in for my broadband to work?

imjolly,

 

Yes, when I called up BT the other day (on my mobile), the lady on the other end of the phone said that I should have around 6mb/s. She thought that the new HomeHub would help so talked me in to another 12 months contract. Alas, it doesn't seem to have improved. When I run the BT speed test, it varies between 5 mb/s and 6 mb/s download speed from the exchange from the house/modem (whichever it is supposed to be) and then drops dramatically from the house/modem to my computer. I've tried different modem cables and ethernet cables. I am not sure what else to try.

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Beginner
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Message 14 of 21

Re: Do I need a phone plugged in for my broadband to work?

Hi John,

 

Still no dial tone. I have no other phonelines but I have many filters. Can I rewire the socket myself?

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Beginner
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Message 15 of 21

Re: Do I need a phone plugged in for my broadband to work?

From what I can see, three yellow wires do not connect to anything, the rest of the wires go up in to the top bit of the socket. I can't see where the rest of the wires go as they are obstructed from view.

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Distinguished Sage
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Message 16 of 21

Re: Do I need a phone plugged in for my broadband to work?

is there any chance you could post a picture of the connection here please
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Highlighted
Beginner
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Message 17 of 21

Re: Do I need a phone plugged in for my broadband to work?

I now no longer get a dial tone when the cover is back on my phone socket and the filter is plugged in. Has the socket broken my new phone? I'll try to upload a photograph if you bare with me.

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Beginner
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Message 18 of 21

Re: Do I need a phone plugged in for my broadband to work?

Here is the image I see with the cover off my phone socket:

 

2013 - 1.jpg

 

Thanks.

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Distinguished Sage
Distinguished Sage
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Message 19 of 21

Re: Do I need a phone plugged in for my broadband to work?

Will your phone work is you take filter out and just connect phone direct to test socket?


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Beginner
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Message 20 of 21

Re: Do I need a phone plugged in for my broadband to work?

My phone doesn't work when plugged in to the test socket.

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