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Message 1 of 2

Do I still have a problem

The BTW tester gives me a speed of 15 while last month I was getting 44 on my FTTC connection however the phone and broadband were off for three days due to water damage/ corroded connection and fixed today (a bank holiday well done) the guy who fixed it said I should get better speeds as I now have a good connection in the box but as you can see I do not!

 So do I still have the problem or will the speed reset itself over the next few days. Before he fixed it the line reconnected for broadband for a few hours in the heavy rain with a very slow service and then went on and off a few times could that have confused things?   

Test results

Download speed achieved during the test was - 15.4 Mbps
For your connection, the acceptable range of speeds is 12.77 Mbps-15.97 Mbps .
Additional Information:
IP Profile for your line is - 15.97 Mbps

Upload speed achieved during the test was - 4.41Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: Do I still have a problem

If the line has been repaired DLM (Dynamic Line Management) which is an automated process, should start to slowly raise your speeds. It can but not necessarily will take up to three weeks for this to happen. If it has not improved by then you may need an engineer to carry out a reset.

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