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Rsturner82
Beginner
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Message 1 of 5

Do not have ISP Configuration number

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I cannot get bt sport as I have no ISP Configuration number and have read that I need this to determine what apps and players are included in my subscription.
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4 REPLIES 4
zulu17
Distinguished Guru
Distinguished Guru
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Message 2 of 5

Re: Do not have ISP Configuration number

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Is this a BT supplied Youview box . Supplied as part of a BT TV contract ?

 

If so have you followed the setup instructions ?

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Rsturner82
Beginner
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Message 3 of 5

Re: Do not have ISP Configuration number

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Yes it was supplied by BT, I had an aerial installation and the aerial installer installed the box for us.

That was a week ago, I have only just plugged the internet cable into my you view box. Do I need to do some sort of reset on the box? Thanks
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zulu17
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Message 4 of 5

Re: Do not have ISP Configuration number

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Thanks for responding.

 

I suggest you follow the setup instructions that came with the box to ensure that no steps are omitted.

 

Setting it up without an Internet connection will mean that the setup process was not completed as the Youview box will not have checked  for software and player updates. 

Rsturner82
Beginner
686 Views
Message 5 of 5

Re: Do not have ISP Configuration number

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Thanks that worked. A full setup again with the internet plugged in brought through all the channels I should be getting plus made the youview button work!
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