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idonex
Aspiring Contributor
1,476 Views
Message 1 of 7

Does BT Sport through a browser need any special settings?

Hi,

 

Just replaced my HH3 with a TP-Link C9, and have tried to watch BT Sport online via a browser but it doesn't stream properly. It starts ok in low def, then eventually moves to HD, then the circle starts spinning. It comes back in low def then proceeds to jump forwards/backwards in time. Basically unwatchable. Amazon, NOW TV, Netflix, iPlayer etc all run fine in highest HD settings.

 

Is this normal quality for BT Sport online? I must confess i haven't tried to watch it in a while. Does BT Sport need special settings? In the browser, router etc? Flash etc is all up to date.

 

I have seen issues with IPTV / IGMP and not using a HH, but i am not trying to use the BT TV box, just BTsport.com

 

Cheers

0 Ratings
6 REPLIES 6
gomezz
Recognised Expert
1,470 Views
Message 2 of 7

Re: Does BT Sport through a browser need any special settings?

On what device with what OS and what browser?

 

And how connected to the internet?

 

I suspect you have speed problem with your connection.

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idonex
Aspiring Contributor
1,457 Views
Message 3 of 7

Re: Does BT Sport through a browser need any special settings?

Hi,

 

This is on Windows 10 with Edge or Firefox. I have BT Infinity 3 FTTP.

 

Speedtest says:

 

 

This is actually a bit slow, it's normally just over 200Mbps.

 

Am streaming the football on NOW TV at the moment and it's perfect..

 

Cheers

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gomezz
Recognised Expert
1,445 Views
Message 4 of 7

Re: Does BT Sport through a browser need any special settings?

Suggest when you get a chance to try swapping the HH3 back in to see if the problem goes away.
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Hunter2660
Recognised Expert
1,433 Views
Message 5 of 7

Re: Does BT Sport through a browser need any special settings?

There is a dedicated BT Sport app in the Windows 10 store, (better than the online player by a country mile). Try that first.

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Gemma_P
BT TV Expert
1,411 Views
Message 6 of 7

Re: Does BT Sport through a browser need any special settings?

Hi @idonex

 

As per the other suggestions recommend trying the dedicated BT Sport app first. If still having problems, please PM me your telephone number. And I'll try to assist with the issue.

Thanks,

Gemma

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ColinB_Sport
Retired BT Expert
1,283 Views
Message 7 of 7

Re: Does BT Sport through a browser need any special settings?

Hi @idonex,

 

How did you get on with this?

 

Kind Regards,

Colin

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