I had my products upgraded in May and lost the ability to see my current landline usage on both the My BT website and App. In early June I talked to someone at BT and he advised me that there was an IT problem which was being resolved.
Nothing changed. When my bill arrived in late June the information that was missing appeared on my bill and I could see the billed period on both the website and app. But I had again lost my current usage for the new period. I have been trying to contact BT by phone but cannot find an option to speak to a person. I cannot even make a complaint as there is no option for this.
Can anyone offer advice?
