Does anyone know how to talk to someone in BT about website and app problems

[iggyb]

I had my products upgraded in May and lost the ability to see my current landline usage on both the My BT website and App. In early June I talked to someone at BT and he advised me that there was an IT problem which was being resolved.

Nothing changed. When my bill arrived in late June the information that was missing appeared on my bill and I could see the billed period on both the website and app. But I had again lost my current usage for the new period. I have been trying to contact BT  by phone but cannot find an option to speak to a person. I cannot even make a complaint as there is no option for this.

Can anyone offer advice?

[NeilO]

Hi @iggyb sorry about that, I'll send you a private message in a moment so you can get in touch with the moderation team and we'll report a fault. If you can provide screenshots of the error in your reply that would be really helpful.

[iggyb · Accepted solution]

Thanks to the moderators. Problem fixed

[DavidM]

Glad we were able to help @iggyb.

Cheers

David