Having posted my problems some time ago https://community.bt.com/t5/Other-Broadband-Queries/New-Smart-TV-Faltering-iPlayer-Wifi-problems/m-p... and thought I had solved the bufferering problem. Unfortunately not! Every time I watch something on catchup it goes ok for about 15 mins then stops. Suspiciously around the same spot. I haven't been able to watch anything on catchup recently so what's the point? I invested in a wifi extender then was advised I should change it for a broadband extender which I did. But no change! Having bought a new smart tv it all now seems a waste of money! Does it ever work continuously or am I expecting too much? Is there any point in calling an engineer? Help!
Thanks but no. My router is on the first floor and tv on the ground floor. Ideally I know that this would be the preferable method of checking but I cannot restructure this. However I have just spoken to the BT help desk and he suggested everything that I have done with one addition. That is to relocate the ethernet connecting plugs (yellow) for the broadband extender to another port on the back of the router and see if this helps. I have my doubts if this will work though. He did a speedtest and said my speeds were satisfactory and my problems were possibly related more to outside influences such as busy line corruption. All resulting in a very frustrating situation after a considerable outlay to achieve what is openly advertised. I guess unless you are living next door to a BT exchange or green cabinet nothing is guaranteed, and even then......
One residual point to raise though is that I can receive Netflix perfectly without any signal failures so how is that? Do all terestrial UK tv stations stream on demand tv programmes differently to Netflix, or if my problem is my router or wifi connection how come Netflix isn't affected?
Exactly! I cannot believe that something so important and well documented is still not solvable! There must be lots of new smart tv owners (Panasonic or not) that suffer from this. Or perhaps not! Is this just a BT or Panasonic problem and no one wants to admit it? When I spoke to the BT help line, and after all the initial questions, he said that BT had fulilled all their primary tasks and therefore it must be my home connection. I find this very frustrating when on demand is openly advertised as a "one item fits all" available to anyone without any reservations. My tv store certainly didn't warn me it might not work! Surely someone out there has got a solution!
I have a samsung smarttv and have had for a few years which I use with powerline adapters and don't have any problem with on demand with my hh5 - just to show that on demand can work ok