Further to a recent chance conversation with an ex BT engineer, I now fear that I may NEVER get infinity or any superfast BB.
Here's the dilemar..
I have a 4 year old house on a private road with the grey external NTE box outside.
All the streets around me have some sort of superfast, but our road remains on standard BB and slow at that (3Mb).
I figured it was because it's a private road but apparently it's because this box which has a TVSS fitted into it (lightning surge suppressor) it won't allow any data flow higher than 8Mb (because of the lightning suppressor).
Now, I don't know if this is true or if anyone else knows..
If it IS true, apart from linking out the line inside myself which I don't want to do, can I get BT to get rid or bypass it?
If I do does that mean that Infinity will then be available to me?
My cab is DRAYTON (cabinet 20) in Norwich, which openreach states as AO (accepting orders) but not on my road..
Any ideas please would be very greatfully appreciated.
Thanks for reading.
from previous posts the openreach engineer will make changes to the grey box so you can get infinity
what do you get if you enter your phone number https://www.btwholesale.com/includes/adsl/main.html
Hi imjolly, really appreciate your quick response thanks.
I take it by what you said that this isn't the first time you've heard of this?
Your post looks like a cutting from a previous one? Would you please tell me if I need to contact openreach OR BT.
Anyways, my results are below if it helps
please delete your phone number as this is a public forum
from the checker results it does not look like your cab is in the rollout plan for fibre - there is no mention of FTTC
your exchnage may be upgraded but many cabinets are left initially out of the fibre rollout
normally the checker show cabs as available and only place I have seen AO is when you use BT checker and that is the exchange is accepting orders that is totally different to your cabinet is available. there will be cabinets on your exchnage showing available but according yo the dslwholesale checker your cab has no mention of FTTC
I would expect that when infinity is available the openreach engineer who comes to install it will make the required changes