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Message 31 of 38

Re: Dolby Atmos working currently on BT Ultimate?

Is anything actually in Atmos at present?  The past few Premier League games and the FA Cup Final appeared not to be.


@DarrenDevwrote:
It's currently turned off in the app due to the VC019 error at every ad break. I was testing a fix yesterday, but it's not quite ready yet. We hope to have an update available next week so that we can turn Atmos back on

 

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR) in IP mode.
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Message 32 of 38

Re: Dolby Atmos working currently on BT Ultimate?

Bit ironic really that Atmos is broken on BT TV now the real crowds are back
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Message 33 of 38

Re: Dolby Atmos working currently on BT Ultimate?

Tonight's game is now listed with Atmos -

18:30  Live: Brighton v Manchester City    -    Brighton host Manchester City at the Amex Stadium in the Premier League. Brighton have lost all seven of their previous PL meetings with City by an aggregate score of 21-2. [Live] [Widescreen] [4K] [Dolby Atmos] [HDR]

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR) in IP mode.
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Message 34 of 38

Re: Dolby Atmos working currently on BT Ultimate?

Just to set expectations on this - I'm afraid Android TV and Fire TV will remain with Atmos turned off until the end of the month. Although we received a last minute fix for the Atmos issues, it was deemed too risky to release with so many big matches coming up over the next 2 weeks. We'd much rather guarantee everyone be able to watch the big matches in stereo, than risk no-one being able to watch the matches because something else was broken with the fix.

This is also true for iOS and Apple TV, which have Atmos disabled for a different reason.
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Message 35 of 38

Re: Dolby Atmos working currently on BT Ultimate?

Pretty unimpressive of BT I have to say

Cant imagine Sky would end season so poorly from a technical perspective 

If BT had pulled their finger out we would at least have a replacement UHD box by now that was HDR capable and they wouldn’t have to rely on Android fix

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Message 36 of 38

Re: Dolby Atmos working currently on BT Ultimate?

Another user on Apple TV using the app with commentary coming through the rear Sonos channels only when watching the actual game itself only. All ambient sound comes from the Arc. Pre and post match plus half time is absolutely fine (as is every other app I use on the ATV).

I'm an engineer so if there's anything I can do to help with my particular then let me know.

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Message 37 of 38

Re: Dolby Atmos working currently on BT Ultimate?

Still no Dolby Atmos on the app it seems even though we are into a new season now
are BT still saying the Android fix has not been applied several months later?

 

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Message 38 of 38

Re: Dolby Atmos working currently on BT Ultimate?

The bug is fixed in the app, but unfortunately I spotted last night that it's still turned off in the config. I tried to get it updated straight away, but it was too late in the day.

It will be fully enabled on Monday morning, ready for the next Atmos event (currently scheduled to be Man City v Arsenal next Saturday).

Sorry for the further delay in getting this working.

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