I had not used mt broadband BT dongle for three months and then made a £10 payment but the facility to convert the tenner to a data bundle has disappeared of MyAccount page.
Been given the run arround for three weeks now but no joy in getting it re-established.
Tryed re-regestering the dongle as advised only to be told 'already regestered.
I know....................I know!
Any help please - I know from other postings I am not alone.
Solved! Go to Solution.
Hello Bagginsatsea and welcome to the forums,
After logging in, under the My BT page:
On the right hand side above the picture of the MacBook laptop and below the My BT tab is a drop down menu with "Switch account" written next to it. *Hopefully* you will have two options in the dropdown - one that will be your normal landline account and one will be your Mobile dongle account.
Hope this helps,