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bagginsatsea
Beginner
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Message 1 of 4

Dongle information on MyBT account page gone missing

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I had not used mt broadband BT dongle for three months and then made a £10 payment but the facility to convert the tenner to a data bundle has disappeared of MyAccount page.

 

Been given the run arround for three weeks now but no joy in getting it re-established.

 

Tryed re-regestering the dongle as advised only to be told 'already regestered.

 

I know....................I know!

 

Any help please - I know from other postings I am not alone.

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1,463 Views
Message 2 of 4

Re: Dongle information on MyBT account page gone missing

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Hello Bagginsatsea and welcome to the forums,

 

After logging in, under the My BT page:

 

https://www.bt.com/appsconsumeraccount/find.do?userLoginEventSuccess=true

 

On the right hand side above the picture of the MacBook laptop and below the My BT tab is a drop down menu with "Switch account" written next to it. *Hopefully* you will have two options in the dropdown - one that will be your normal landline account and one will be your Mobile dongle account.

 

Hope this helps,

 

bagginsatsea
Beginner
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Message 3 of 4

Re: Dongle information on MyBT account page gone missing

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Thanks for prompt assist but only my BT account number shows there - no drop-down menu.
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bagginsatsea
Beginner
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Message 4 of 4

Re: Dongle information on MyBT account page gone missing

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Tommybobbins.

You solved it - thanks very much.

The pre-pay dongle was registered to a bt account that was duplicated and on the old log-in the drop-down menu appeared.

Thanks very much indeed
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