Yesterday my line went completely dead - no tone or Infinity 1 connection for around 5 minutes. It came back up and all was well again.
This morning I noticed the HH6 rebooting itself and the downstream and subseqent download speed have been significantly reduced.
I ran a speed test through the router page and was told all was well! - even though I've lost some 9mb/s!!
I've checked for faults in the local area, but there are none to mention, but I see there's an open fault on my broadband. This coencided with the speedtest but I'd didn't report a fault - I simply performed a speed test. Would this mean that there is an issue with my line or is it simply the protocol of running a speed test?
Many thanks in advance,
Exchange Kingsmead / Cabinet 43
Many thanks for your reply!
I've still got a ring tone and the quiet test seems to be 'quiet' - no significant hum.
Attached are the router stats
There's nothing on the router page to suggest these stats are available - can they be obtained elsewhere?
Thanks again for the reply.
Via my account BT there's an acknowledgement that there's a broadband fault.
Thanks for your help