Just had an eye opening (and eye watering) conversation with the BT Customer Options team.
This months bill for my Infinity 2 package came to £29.56 which is over £6 more than what I was paying back in June (£23.35, which included a £4.30 discount). As you can imagine, I wasn't too happy with an inflation busting 27% increase in my broadband bill, so I called Customer Options to downgrade to Ininity 1.
However, I was shocked (and appalled) to hear that this would cost me £200 because "I'm breaking a contract". Really? £200? How can such a charge be justified? The difference in price between Ininity 2 and Ininity 1 is £10/mth, and I have 8 months left of my contract, so BT would only be £80 out of pocket by my actions.
Is what I've been told correct?
As a result of this call I've decided to stay on Infinity 2 until the end of my contract, after which I will be taking my custom elsewhere. Not happy!