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weemax
Contributor
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Message 1 of 2

Downgrade my Broadband - will this start a new contract?

Hi everyone I've been with BT several years now on BT Infinity. I was wondering if I wanted to downgrade my broadband to a lower speed etc, will this start me off on a new 12/18 month contract?
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1 REPLY 1
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Downgrade my Broadband - will this start a new contract?

It possibly will because they will see it as a "new product" to you. What won't happen is being charged for the remainder of your present contract. To be sure you could call 0800.800.030 and they should be able to clarify it for you.

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