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matg
Contributor
951 Views
Message 1 of 27

Download Speed Dropped Over last few weeks 78, 68, 58Mbps now 56, Upload remains at 19Mbps

Hi all,

 

Over the last few weeks my speed on a almost weekly basus has drop from 78Mbps to 68Mbps to 58Mbps and is now at 56Mbps. My upload speed has remained the same at 19.53Mbps.

 

I'm now below Range B Low of 60Mbps as on the chart below for download.

 

What could be the problem and how do I look at getting it resolved as I had a solid speed of 78Mbps for weeks on end.

 

 

Whole test shows this result and message, Iver rerun but I'm nto sure what Im menat to do next.

 

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26 REPLIES 26
matg
Contributor
914 Views
Message 2 of 27

Re: Download Speed Dropped Over last few weeks 78, 68, 58Mbps now 56, Upload remains at 19Mbps

A reply would be nice 🙂
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gg30340
Distinguished Sage
Distinguished Sage
911 Views
Message 3 of 27

Re: Download Speed Dropped Over last few weeks 78, 68, 58Mbps now 56, Upload remains at 19Mbps

Phone up and report a fault. You are below the estimated speeds for your line.

matg
Contributor
909 Views
Message 4 of 27

Re: Download Speed Dropped Over last few weeks 78, 68, 58Mbps now 56, Upload remains at 19Mbps

I feared it would be a support call! Smiley Very Happy

 

 

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DavidM
Moderator
Moderator
900 Views
Message 5 of 27

Re: Download Speed Dropped Over last few weeks 78, 68, 58Mbps now 56, Upload remains at 19Mbps

Hi matg,

 

Thanks for posting. If you haven't made the call I'll be happy to take a look at this for you. Drop me an email with the details. You'll get the 'contact us' link in my profile.

 

Cheers

 

David

 

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matg
Contributor
844 Views
Message 6 of 27

Re: Download Speed Dropped Over last few weeks 78, 68, 58Mbps now 56, Upload remains at 19Mbps

Still the problem continues perhaps its crosstalk:

http://www.increasebroadbandspeed.co.uk/2014/vectoring-crosstalk-crisis


How can I sort this?
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ray_dorset
Distinguished Guru
840 Views
Message 7 of 27

Re: Download Speed Dropped Over last few weeks 78, 68, 58Mbps now 56, Upload remains at 19Mbps

Do you have a Homehub5?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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dfenceman
Expert
814 Views
Message 8 of 27

Re: Download Speed Dropped Over last few weeks 78, 68, 58Mbps now 56, Upload remains at 19Mbps

Hi matg,

 

What did the mods sort out for you ?

 

 

 

Best regards,
dfenceman
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madasahat
Beginner
791 Views
Message 9 of 27

Re: Download Speed Dropped Over last few weeks 78, 68, 58Mbps now 56, Upload remains at 19Mbps

Funny you have noticed this I am/have the same isuue. It seems to have started after I took out a new contract?! Did you get this sorted?

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matg
Contributor
774 Views
Message 10 of 27

Re: Download Speed Dropped Over last few weeks 78, 68, 58Mbps now 56, Upload remains at 19Mbps

Nothing sorted yet, but I only just contacted them. THought I'd leave it a few more weeks to see if it improved, it has not.

 

Also I get fairly frequent disconnects, on ADSL I could be conencted without interrruption for 30, 40 or ever 50+ days on Infinity the max I have seen is 6 days.

 

 

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