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Beginner
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Message 1 of 11

Download speed drop

Hi

Wonder if someone could answer a question. When we joined BT our download speeds we averaging about 17Mbps.

After about a month they have now dropped to approx 13Mbps. This was confirmed by BT own speedchecker.

Run all tests from BT diagnostics. Of course their response was you need an engineer.

We didn't need an engineer in the first month

Funny samething happened when we where on Sky  and Talk Talk.

So is this an industry standard practice.

By the way only one not to drop was Virgin

 

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Distinguished Sage
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Message 2 of 11

Re: Download speed drop

Can you run this checker for your line please http://www.dslchecker.bt.com and post up the results.
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Beginner
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Message 3 of 11

Re: Download speed drop

Ran dslchecker
Vdsl range A high 35.low 26.1
Vdsl range B high 25.9 low10.9
Market range B for our line
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Distinguished Sage
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Message 4 of 11

Re: Download speed drop

Can you post up the connection stats from your router/home hub?
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Beginner
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Message 5 of 11

Re: Download speed drop

On the 2.4Ghz. 72mbps
On the 5 GHz. 243mbps
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Distinguished Sage
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Message 6 of 11

Re: Download speed drop

The DSL stats such as sync rate, noise margin, attenuation etc.
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Beginner
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Message 7 of 11

Re: Download speed drop

Data rate 6754/14338
Noise margin 6.0/10.5
Line attenuation 40.0/23.6
Signal attenuation 28.0/21.3
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Distinguished Sage
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Message 8 of 11

Re: Download speed drop

Are you connected to the master socket or an extension?
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Beginner
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Message 9 of 11

Re: Download speed drop

Master. We only have one socket active
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Distinguished Sage
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Message 10 of 11

Re: Download speed drop

You need an engineer visit.
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