Download speed drop - BT Community

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Message 1 of 11

Hi

Wonder if someone could answer a question. When we joined BT our download speeds we averaging about 17Mbps.

After about a month they have now dropped to approx 13Mbps. This was confirmed by BT own speedchecker.

Run all tests from BT diagnostics. Of course their response was you need an engineer.

We didn't need an engineer in the first month

Funny samething happened when we where on Sky and Talk Talk.

So is this an industry standard practice.

By the way only one not to drop was Virgin

10 REPLIES 10

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Message 2 of 11

Can you run this checker for your line please http://www.dslchecker.bt.com and post up the results.

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Message 3 of 11

Ran dslchecker
Vdsl range A high 35.low 26.1
Vdsl range B high 25.9 low10.9
Market range B for our line

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Message 4 of 11

Can you post up the connection stats from your router/home hub?

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Message 5 of 11

On the 2.4Ghz. 72mbps
On the 5 GHz. 243mbps

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Message 6 of 11

The DSL stats such as sync rate, noise margin, attenuation etc.

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Message 7 of 11

Data rate 6754/14338
Noise margin 6.0/10.5
Line attenuation 40.0/23.6
Signal attenuation 28.0/21.3

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Message 8 of 11

Are you connected to the master socket or an extension?

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Message 9 of 11

Master. We only have one socket active

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Message 10 of 11

You need an engineer visit.

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