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Distinguished Sage
Distinguished Sage
1,014 Views
Message 21 of 31

Re: Download speeds fallen through the floor?


@s_clarke85 wrote:

Yep, mine have dropped from 77 to now 18mb

 

no idea. utterly shocking.

 

Not even going to attempt to restart the modem of router, as I'll probably end up being stuck on a 18mb profile or something.


A factory reset of the router by pressing a pin into the recess on the rear for about 20 seconds or a soft reset by pressing the reset button on the rear will not affect the DLM or cause your IP profile to stick.

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Contributor
1,004 Views
Message 22 of 31

Re: Download speeds fallen through the floor?

I have no idea what's going on. I have hte same problem. Speeds of 77, now hovering around the 9.5 mark. This is slower than my old broadband and has been going on for more than a week. All BT can do is bleet about rebooting the modem and router then claiming there is a problem with my equipment. I did some ping test and there was no issue inside my network the problem was outside.

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Aspiring Contributor
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Message 23 of 31

Re: Download speeds fallen through the floor?

I know its a pain but try a router/modem reboot, it worked for me.

 

I think somethings just recently changed on the BT network as I had rebooted before to no avail but I tried once more & now I have my speed back again & i too was suffering this 20Mbps speed limit. Now I can download at 80Mbps over NNTP again.

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Contributor
991 Views
Message 24 of 31

Re: Download speeds fallen through the floor?

Nope that's just made it worse. I was getting speeds of 9.55 now I'm getting speeds of 9.46. Joy.

 

The ping latency is 44.63.

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Distinguished Expert
983 Views
Message 25 of 31

Re: Download speeds fallen through the floor?

The first step should not be reboot the modem as that can make matters worse. The first step should be to get your IP Profile.
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Contributor
962 Views
Message 26 of 31

Re: Download speeds fallen through the floor?

Well my ip profile is 77.44 which is the speed I was getting until this random act of BT. Interesting that the first thing BT do is tell you reboot the modem/router.

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Distinguished Expert
949 Views
Message 27 of 31

Re: Download speeds fallen through the floor?

Yes and the other 7 nonsense instructions 🙂
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Beginner
936 Views
Message 28 of 31

Re: Download speeds fallen through the floor?

I see im not the only one with the same issue. Had bt for about 2 months and suddenly speed dropped from over 70 to 20 mb.

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Contributor
920 Views
Message 29 of 31

Re: Download speeds fallen through the floor?

I find it more bizzare that this thread has had people from all over the country posting reporting the same issue, yet BT haven't made any comment on it nor make any mension of an issue related to this in the service status.

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Recognised Expert
914 Views
Message 30 of 31

Re: Download speeds fallen through the floor?

first, try the speedtest both bt and speedtest.net

next disconnect router

restart router

reconnect router

 

if no improvement then reset the modem.

 

I only had to reset the router and it worked - if you disconnect first it will disconnect cleanly

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