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Message 1 of 4

Download speeds less than 1MBPS all the time

Hi guys,


I recently joined BT and have the BT homehub, I've been having connection issues since my first day. The connection drops on average once every 3 hours and the speed is ridiculously slow. I've changed the ADSL filters, tested the connection with the master socket and moved the router away from any power source but nothing has changed.. I've run a speed test and checked my router details, these can be found below, Thanks in advance and I hope I can resolve this issue.




 Download speed achieved during the test was - 0.98 Mbps
 For your connection, the acceptable range of speeds  is 0.4 Mbps-1 Mbps.
 IP Profile for your line is - 1.01 Mbps


Upload speed achieved during the test was - 1.07Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.




1.     Product Name:     HomeHub4
2.     Serial number:     +076281+1522002488
3.     Firmware version:     v0.07.01.0910-BT (Type B) Last updated [Unknown]
4.     Board version:     01A
5.    DSL uptime:    0 days, 00:02:35
6.    Data Rate:    1264 / 1152
7.    Maximum Data Rate:    1260 / 7716
8.    Noise Margin:    6.1 / 34.2
9.    Line Attenuation:    10.9 / 15.0
10.    Signal Attenuation:    11.5 / 15.1
11.    Data sent/received:    0.3 MB / 4.2 MB
12.    Broadband username:
13.    BT Wi-fi:    Yes
14.    2.4GHz wireless network/SSID:    BTHub4-XXXX
15.    2.4GHz wireless connections:    Enabled (802.11 b/g/n (up to 144 Mb/s))
16.    2.4GHz wireless security:    WPA & WPA2 (Recommended)
17.    2.4GHz wireless channel:    Automatic (Smart Wireless)
18.    5GHz wireless network/SSID:    BTHub4-XXXX
19.    5GHz wireless connections:    Enabled (802.11 n (up to 300 Mb/s))
20.    5GHz wireless security:    WPA2 Only
21.    5GHz wireless channel:    Automatic (Smart Wireless)
22.    Firewall:    Default
23.    MAC Address:    5c:dc:96:63:fc:9c
24.    VPI/VCI:    0/38
25.    Modulation:    G.992.3(ADSL2)
26.    Latency type:    Interleaved
27.    Software variant:    -
28.    Boot loader:    0.4.3-BT (Mon Jun 9 14:23:56 2014)

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Aspiring Expert
Message 2 of 4

Re: Download speeds less than 1MBPS all the time

You are currently in a banded profile, which can be seen by your very high noise margin and low connection speed. You need to maintain a stable connection for at least 3 days and the banding will begin to reduce automatically, but may not fully restore your previous speeds as this can take time. See this link for more about banding:

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Distinguished Sage
Distinguished Sage
Message 3 of 4

Re: Download speeds less than 1MBPS all the time

Also, this expplanation may help.

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Distinguished Sage
Distinguished Sage
Message 4 of 4

Re: Download speeds less than 1MBPS all the time

can you try the test socket instead of the master socket please  test socket.jpg

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