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DavidSC
Contributor

on ‎22-12-2017 17h33

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Message 1 of 2

Downloading a Word document from BT Cloud

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While I was on holiday I created a Word document and uploaded it to my BT Cloud.  Now that I am home I want to download it, save it locally, and do further work on it.  But when I download it, it downloads as a .pdf file, not a docx.  Is there something in my local settings that is causing this, or is it a feature of BT Cloud?  How can I get it to open up as a Word file?

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DavidSC
Contributor

on ‎22-12-2017 17h39

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Message 2 of 2

Re: Downloading a Word document from BT Cloud

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Update to this - I've realised that I was trying to download the open document in the Cloud - if I right-click on the document in the list of files, it downloads as a Word Doc.  Problem solved. 

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