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Pushty
Newbie
358 Views
Message 1 of 9

Downloading at under 33kb/s & Disconnections

Hello,

 

I live in rural Suffolk, so connection speeds have never been great. I typically download between 350kb/s and 500kb/s, which is workable. However, the last few days I have been having trouble with my hub disconnecting and my speed varying wildly, the last two days it has been stuck at around the 30kb/s mark. If I view BitMeter at any point, it shows a flat line at 30-32kb/s. 

 

ADSL Line Status

 

Connection InformationLine state: Connected
Connection time: 0 days, 01:40:14
Downstream: 3.063 Mbps
Upstream: 448 Kbps


ADSL SettingsVPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 14.3 dB / 21.0 dB
Line attenuation (Down/Up): 43.2 dB / 25.0 dB
Output power (Down/Up): 19.5 dBm / 11.9 dBm
FEC Events (Down/Up): 101 / 0
CRC Events (Down/Up): 9 / 5
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 5 / 0
Error Seconds (Local/Remote): 9 / 1

 

And here is an up-to-date speed test:

 

The speed coming into your house

Connection speed 3.14Mb
Good

 

The speed you get at your computer

 

Download speed
0.24Mb
Upload speed
0.31Mb
Could be improved

 

The disconnections usually occur during the evening, and it appears to be fixed when the phone is used. Only my hub and phone are connected.

 

Any help would be greatly appreciated.

 

Liam

 

 

 

 

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8 REPLIES 8
Pushty
Newbie
354 Views
Message 2 of 9

stRe: Downloading at under 33kb/s & Disconnections

Best effort test:

 

Download speedachieved during the test was - 0.2 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :3.14 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.25 Mbps

 

How may I raise my IP Profile?

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Distinguished Sage
352 Views
Message 3 of 9

Re: Downloading at under 33kb/s & Disconnections

Hi Welcome to the forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Pushty
Newbie
350 Views
Message 4 of 9

Re: Downloading at under 33kb/s & Disconnections

I was using the test socket when I got these results.

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Distinguished Sage
348 Views
Message 5 of 9

Re: Downloading at under 33kb/s & Disconnections

Ok now i have seen your IP Profile you need to maintain a stable connection of your hub for the next 3/5 days and your IP Profile will rise automatically But there must be NO manual restarts for any reason
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Distinguished Sage
Distinguished Sage
346 Views
Message 6 of 9

Re: Downloading at under 33kb/s & Disconnections

if you are having problems with your connection and it improves whe making a call this may help http://www.filesaveas.com/jarviser/hubtrouble.html#type9

 

If that does not help then I suggest and engineer as you cannot maintain a stable connection until you get line fixed



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Pushty
Newbie
345 Views
Message 7 of 9

Re: Downloading at under 33kb/s & Disconnections

The thing is that my hub sometimes loses connection and flashes orange for up to 2 hours, particularly during the evening. Will that prevent the IP profile from rising?

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Distinguished Sage
Distinguished Sage
343 Views
Message 8 of 9

Re: Downloading at under 33kb/s & Disconnections

yes you need a stable connection 24/7 for 3/5 days for profile to rise.  multiple disconnections will result in your noise margin invreasing and your connection speed decreasing

 



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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Pushty
Newbie
340 Views
Message 9 of 9

Re: Downloading at under 33kb/s & Disconnections

Ah, oh dear. I'll leave it connected to the test socket and hope for the best, then.

 

Thanks for your time.

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