I live in rural Suffolk, so connection speeds have never been great. I typically download between 350kb/s and 500kb/s, which is workable. However, the last few days I have been having trouble with my hub disconnecting and my speed varying wildly, the last two days it has been stuck at around the 30kb/s mark. If I view BitMeter at any point, it shows a flat line at 30-32kb/s.
ADSL Line Status
Connection InformationLine state: Connected
Connection time: 0 days, 01:40:14
Downstream: 3.063 Mbps
Upstream: 448 Kbps
ADSL SettingsVPI/VCI: 0/38
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 14.3 dB / 21.0 dB
Line attenuation (Down/Up): 43.2 dB / 25.0 dB
Output power (Down/Up): 19.5 dBm / 11.9 dBm
FEC Events (Down/Up): 101 / 0
CRC Events (Down/Up): 9 / 5
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 5 / 0
Error Seconds (Local/Remote): 9 / 1
And here is an up-to-date speed test:
The speed coming into your house
Connection speed 3.14Mb
The speed you get at your computer
Could be improved
The disconnections usually occur during the evening, and it appears to be fixed when the phone is used. Only my hub and phone are connected.
Any help would be greatly appreciated.
Best effort test:
Download speedachieved during the test was - 0.2 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Your DSL Connection Rate :3.14 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.25 Mbps
How may I raise my IP Profile?
Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
This is a customer to customer self help forum the only BT presence here are the forum moderators
if you are having problems with your connection and it improves whe making a call this may help http://www.filesaveas.com/jarviser/hubtrouble.html#type9
If that does not help then I suggest and engineer as you cannot maintain a stable connection until you get line fixed
The thing is that my hub sometimes loses connection and flashes orange for up to 2 hours, particularly during the evening. Will that prevent the IP profile from rising?
yes you need a stable connection 24/7 for 3/5 days for profile to rise. multiple disconnections will result in your noise margin invreasing and your connection speed decreasing
Ah, oh dear. I'll leave it connected to the test socket and hope for the best, then.
Thanks for your time.