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amaryllis
Beginner
215 Views
Message 1 of 5

Downloading bills and poor customer service

I am unable to download my bills other than the current one. I used live help, they couldn't help and said they had passed problem on to tech support - since then a dfeafening silence. Help please

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4 REPLIES 4
Guru
209 Views
Message 2 of 5

Re: Downloading bills and poor customer service

Hi, can you see the bills in your account? Do you get an error message?
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ernie_c
Expert
205 Views
Message 3 of 5

Re: Downloading bills and poor customer service


Did you search the forum before posting a new thread?

Perhaps the following thread will help:

http://community.bt.com/t5/Bills-Packages/Viewing-old-bills-online-paper-free/m-p/1023528#M29513

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Distinguished Sage
204 Views
Message 4 of 5

Re: Downloading bills and poor customer service

have you tried clicking on previous bills and tried downloading from there
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amaryllis
Beginner
169 Views
Message 5 of 5

Re: Downloading bills and poor customer service

Thanks for your replies - this is what happens - I click on 'previous bill' and a list of past bills comes up including my current October one. Next to the October bill date, it says 'view bill' and underneath 'download bill'. That works fine but for all the other bills, there is only the box saying download bill and if I click that, I just come back to the list of bills.

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