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Aspiring Contributor
174 Views
Message 1 of 2

Drop in Speed

Hope someone can help.

 

Ive had BT Infinity installed since December and Ive always had a decent speed of about 72 meg (ip profile has been around 75/76.).

 

There was a fault on my line on Monday and both my phone and broadband were out of action.  The openreach engineer came today and said that there was an issue at the cabinet which he sorted and now I have the phone and broadband back, The only issue is that my speed has dropped to 42 meg and my profile has also dropped.

 

Does anyone know if this is usual following a fault and can i expect the speeds to get up to what i was getting before this week.

 

 
FAQ

Results Image not loaded

 

 


1. Best Effort Test:  -provides background information.

 Download Speed
 41.59 Mbps
  
0 Mbps42.75 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 41.59 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-42.75 Mbps .
 Additional Information:
 IP Profile for your line is - 42.75 Mbps

2. Upstream Test:  -provides background information.

 Upload Speed
 11.19 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 11.19Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

 

Here is the speedtest.

 

Thanks

 

 

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1 REPLY 1
Distinguished Sage
Distinguished Sage
170 Views
Message 2 of 2

Re: Drop in Speed

The DLM (Dynamic Line Management) will have dropped your speed because of the fault. If the fault has been fixed the DLM will slowly increase your speed back to the best the line can support, which should be your original speed. This can take 3 to 4 weeks to happen.