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Message 1 of 3

Drop in already slow broadband speeds

Newbie, so please forgive!

I live in a small village, 3.6 k form the exchange, copper wire connection, BT hame Hub 4. Until recently the dowload speed on the BT wholesale speed checker used to be around 1.5mb with a max line speed of 2. Now things have got noticably slower - cannot even strean BBC iPlayer without buffering - and rechecking the line speed this is now 1mb max running at 0.64 mb. I seem to have found the problem but what is the expaination?

Not scheduled for fibre ever so may need to look at one of the microwave BB providers as this service is not worth paying for.

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Message 2 of 3

Re: Drop in already slow broadband speeds

Hi Welcome to the community forums

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

The stats for the Home Hub 6 can be found on the Information page from then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.

This test must be done with a wired connection.

once you have posted the information asked for then the community members can help you more

Thank You
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Message 3 of 3

Re: Drop in already slow broadband speeds

John46, thanks for the reply.

Going through things in order:


1. quiet line test completely quiet


2. HH4 stats:


18:46:50, 23 Jul.   DSL Link Up: Down Rate=664Kbps, Up Rate=789Kbps; SNR Margin Down=6.3dB, Up=6.2dB


Only upload / download figures i can see


3. dsl checker screen shot:


Screenshot (1)edit 1.jpg




4. BT wholesale speedchecker:


3 tests, the first from yesterday, 2 from this afternoon. Results some what variable - i seem to be exceeding the maximum line speed today with speeds improved from yesterday!!



Screenshot (2).png


Screenshot (4).png



Even more confused now!



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