Drop in broadband speed

[mike202uk]

Hello,

I live in a rural area and had speeds of 4.5 megs for ten months.  Since Tuesday - strong winds in the area - the speed has plummetted to 1 meg.  Totally useless for anything other than simple web browsing.  Do you have an advice?  I have done the various diagnostics.

Thanks.

[imjolly]

I assume the winds have caused numerous resets if the router ending up with higher noise margin and lower speed

can you post stats from your router

try quiet line test. Dial 17070 option 2 should be quiet and best done with corded phone 

enter your phone number and post results remember delete number https://www.btwholesale.com/includes/adsl/main.html

[mike202uk]

Here is the info.  Did a line test and it sounds quiet.  Note the info says the Broadband speed is far slower than we've ever experienced.   What router info do you need? Thanks for looking into this, Mike Telephone Number on Exchange LLANERCHYMEDD is served by Cabinet 2 Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date   ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings     Availability Date   Premise environmentStatus FTTP on Demand 330 30 -- Available -- --   WBC ADSL 2+ Up to 1.5 -- 1 to 3.5 Available -- --   ADSL Max Up to 1 -- 0.75 to 2.5 Available -- --   WBC Fixed Rate 0.5 -- -- Available -- --   Fixed Rate 0.5 -- -- Available -- --   ADSL Multicast -- -- -- Available -- --   Bridge Tap U             VRI N             NTEFaceplate N             Last Test Date 14-06-2018

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage. This line is on a Market A Exchange. In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values. Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises. The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 24-Apr-2018.

[imjolly]

If you have hh6 then advanced settings then technical log information. If hh5 then troubleshooting then helpdesk 

[mike202uk]

1. Product name: BT Home Hub 2. Serial number: +068340+NQ61903757 3. Firmware version: Software version 4.7.5.1.83.8.130.1.32 (Type A) Last updated 26/04/17 4. Board version: BT Hub 4A 5. ADSL uptime: 0 days, 06:59:35 6. Bandwidth: 780 / 1150 7. Data sent/received: 18.9 MB / 60.7 MB 8. Broadband username: bthomehub@btbroadband.com 9. BT Wi-fi: No 10. 2.4 GHz Wireless network/SSID: BTHub4-C8TP 11. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 12. 2.4 GHz Wireless security: WPA and WPA2 13. 2.4 GHz Wireless channel: Automatic (Smart Wireless) 14. 5 GHz Wireless network/SSID: BTHub4-C8TP 15. 5 GHz Wireless connections: Enabled (802.11 a/n (up to 300 Mb/s)) 16. 5 GHz Wireless security: WPA2 17. 5 GHz Wireless channel: Automatic (Smart Wireless) 18. Firewall: Default 19. MAC Address: 90:4d:4a:0c:35:5a 20. VPI/VCI: 0 / 38 21. Modulation: G.992.5 Annex A 22. Latency type: Interleaved 23. Software variant: - 24. Boot loader: -

[imjolly]

The connection time is only 6hrs is that due to manual reset or router dropping connection?  It looks like a banded profile due to all the drops/ resets in connection and should recover automatically provided you have a stable connection 24/7

[mike202uk]

Manual reset.   Tried a different filter, different modem, all the usual checks.  It was left untouched for 24 hours.  Tuesday speeds were down to 1.8 during the high winds.  Then the next day 1 meg and remained the same since.  BT have just moved me to Line Rental Plus - I'm guessing this is irrelevant though/a coincidence.  

Thanks

Mike

[mike202uk]

Also, if it is 'banded' then how do I get BT to remove the current speed limit?  Not keen on waiting 3 to 5 days.  That's too long without being able to play Fifa!!!

Best

Mike