We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
can you post stats from your router
do you know what faults were supposedly fixed by the 9 engineer visits which you have already had. obviously the only fix is by engineer visit if your line is continually dropping connection
is quiet line test quiet - no hiss or crackle
have you checked for REIN using a protable radio tuned to 612MW?
Please post your full Router Stats. For a Home Hub see on here: Broadband Top Tips . Full router stats are key to any speed & connection issues.
Try plugging your router into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?
Post your full Router Stats when plugged into test socket.
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
Thanks for the explanation. Not sure how much you need in terms of stats - I get a lot of categories to choose from and more than a page just for today.
I have had two occasions when the line has crackled then been fixed but with no solution to the broadband.
Sounds as though you are possibly looking at the logs rather than the stats. Which version of the hub do you have.
26. Boot loader: 1.0.0