Hello, after 3 months of major broadband connection issues (moved into the property in July) I have enjoyed one month of comparatively stable service (it seemed that a firmware upgrade for the Superhub drastically improved the stability of the connection).That is not to say the connection hasn't dropped over the last month: it drops daily but with a few exceptions, is back up again in a few minutes. Compared to before, when the connection was down more than it was up, I can live with this.
Unfortunately, it looks like Dynamic Line Management has stepped in to reduce my speed from about 15Mbps to under 5Mbps. I think I need a moderator to help me arrange for an Openreach engineer to reset the DLM before the speed drops any lower. Can anyone help please?
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There is little point in resetting DLM if you still have an underlying fault. That needs to be fixed first.
Connections don't reset without reason. Regardless of how many engineer visits you have had there is still an underlying fault somewhere that needs to be resolved.
Which theoretically he is not allowed to do unless he clears a fault.
Have you considered buying either a third party router or an Openreach modem?
DLM won't care if it is the Hub or the Netgear connected to line and if its the hub that's causing the disconnects you will be better off connecting the Netgear.