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Aspiring Contributor
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Message 21 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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This is getting ridiculous.... I hope the moderators can help sort this for you as well

I too had to set up a gmail account to access this forum...

 

 

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Aspiring Contributor
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Message 22 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Yes I read that and tried the links. The first link took me to the "Managing all your...." page  and I couldn't sign in using the yahoo link.

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Aspiring Contributor
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Message 23 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Thanks Nurse1. It is ridiculous especially when we rely on e-mails so much. 

 

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Aspiring Contributor
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Message 24 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Hi gg30340 yes I did and no no avail, it said that the email address and password wasnt recognised...even changed my password via the yahoo log in page but nothing....

 

thanks for trying to help tho

nurse1

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Distinguished Sage
Distinguished Sage
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Message 25 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Have you tried accessing your emails by logging onto your "MyBT" and then going to "MyExtras" > "Manage BTMail" 

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Aspiring Contributor
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Message 26 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Hi gg30340

 

Have tried going down to "Manage BT Mail" but it doesn't give me an option to sign in  - am I missing something? The only sign in is still at the top right of the page. I did try it but it just took me straight to the "Manage all...." page.

 

Thank you for the suggestion.

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Distinguished Sage
Distinguished Sage
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Message 27 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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You don't need to sign in. If you have got to the "manage BTMail part you should just click on the "Manage BTMail" button and it should take you to all your BT email accounts. Once there you should be able to click on the "Go to Inbox" button of the account you want to access.

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Aspiring Contributor
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Message 28 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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It is not listing my e-mail address, which is the primary one, or my husband's. It just has an old email address of my daughter's which was deleted (and it has it listed as deleted). I assume that this will be linked to the main issue?

 

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Aspiring Contributor
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Message 29 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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HI, gg30340 when I go to this manage BT mail box and click, there are no emails to see.....so its as if my email account doesnt exist...When I try to add it as a new one it wont let me as it says that email address is already taken...yes it is...its mine but not visible...

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Distinguished Sage
Distinguished Sage
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Message 30 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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It would appear so. All you can do now is wait for the moderators to help.

 

EDIT: To many people on same thread which is causing confusion with answers but the above applies to you both. 

 

You should avoid contacting Customer Service again as this will cause confusion about what is being done when the moderators try and resolve this.

 

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