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Aspiring Contributor
541 Views
Message 31 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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same for me hazelds ....

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Distinguished Sage
Distinguished Sage
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Message 32 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Hazelds

 

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take two working days for them to re-contact you.


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Aspiring Contributor
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Message 33 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Thank you very much gg30340.

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Aspiring Contributor
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Message 34 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Hi Hazelds, gg30340 did the same for me and one of the moderators told me how to contact them and has taken on my problem. I am waiting to hear back from them in the next day or so. I think this approach via the forum and getting moderators involved seems much more beneficial and helpful to get problems sorted than telephoning the advisors in India...

 

Perhaps BT should seriously think about investing in this approach more and getting more UK based moderators in order to help solve the problems...

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Moderator
Moderator
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Message 35 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Hi guys,

 

 @Nurse1  I have checked our email queue and we have received your details.  You're quite close to the top now so it won't be long until one of the mods gets in touch to give you a hand with this.

 

@hazelds  You can send over your details and we'll help you also. Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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Aspiring Contributor
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Message 36 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Hi RobbieMac

 

I have submitted the form. Thank you for looking at this issue.

 

Hazleds

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Aspiring Contributor
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Message 37 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Hi RobbieMac, many thanks for the update

 

Nurse1

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Beginner
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Message 38 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Robbie Any chance you can add me to the list?
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Moderator
Moderator
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Message 39 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Hi @amaruso

 

No probem.

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers

 

Robbie

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Beginner
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Message 40 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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thanks mate. done!
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