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Aspiring Contributor
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Message 51 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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also, I can't send or recieve any emails, so it just appears that my saved contacts have been retrieved....which is a start thank you but.....any idea when my emails will be retrieved...?

thanks

nuse1

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Aspiring Contributor
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Message 52 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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thanks PaddyB you are a star...! as are all the mods!

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Aspiring Contributor
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Message 53 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Hi mods, Sorry RobbieMac...missed your calls again today (Sunday), You say in your voicemail about sending me an email but nothing is coming through....All I can see is my contacts list with no inbox or other folders avaialble to view.... I am available on my mobile on Monday 16th after 1pm...

I hope I manage to speak to someone at some point on Monday...

thanks for your help

Nurse1

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Aspiring Contributor
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Message 54 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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HI mods and UK backroom team, just to say a massive thank you for getting me my email back intact today after being without it for 1 week. I think BT should abandon using the call helpline in India and invest more in you guys and girls to help sort the issues. I am aware that some of you were in working over the weekend as well...thank you

 

So a massive thank you for your time, IT skills and courteous customer service, you are a credit to BT and they should be made aware of the work you are doing.

 

For those of you still without email then hang in there, the mods will sort it out I am sure....

 

Personal thanks to RobbieMac, Laura, Lizzie and DanielS who have been personally dealing with my problem...and to gg30340 for passing my problem to the mods initially

Fingers cross everything stays ok from now on......

 

Nurse1

 

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 55 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Glad to hear its sorted. Now get an email client installed on your device and get your emails and contacts backed up!

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Moderator
Moderator
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Message 56 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Hi Nurse1,

 

Thank you for posting back, I'm really happy to hear that you got access to your emails again Smiley Happy

 

PaddyB

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Distinguished Guru
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Message 57 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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@PaddyB wrote:

Hi Nurse1,

 

Thank you for posting back, I'm really happy to hear that you got access to your emails again Smiley Happy

 

PaddyB


And the reason for the issue was ?

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Aspiring Contributor
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Message 58 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Hi @RobbieMac my e-mail issue is still not resolved more than 2 weeks on. My last contact was with Gerry who said that basically there was no update (23/5) but he would be in touch on Wednesday with an update (didn't happen).

Previously, Ronan had been keeping me updated and said that this issue was now classified as a "common fault" and was being moved on to the Tech Team (19/5). I have e-mailed this morning, and have had no acknowledgement.

Please can you help me find out what's happening and when we are likely to be able to access our e-mail again.

Thank you.

Hazelds

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Moderator
Moderator
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Message 59 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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Hi @hazelds

 

We have sent a few examples off for investigation and it is being looked into at the moment.  I'm sorry it's taking so long to sort out.  As soon as the investigation has been completed we'll be in touch.

 

Cheers

 

Robbie

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Distinguished Sage
Distinguished Sage
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Message 60 of 72

Re: E-MAIL LOG IN ON A CONTINUOUS LOOP - DESPAIRING!

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When is somebody in senior management going to get a grip on the mail team. They couldn't run a whelk stall.
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