I hope someone can help me with log in issues via the BT website.
I rarely log in via the bt site as I use my phone or email application on my macbook air so have no need.
Since BT forced us to change our BT user ID to our e mail address I have been unable to log in. I got in once a few weeks back but I am not sure what I did then but havent been able to get in since.
I dont think its a password issue as my laptop and phone are accessing e mail no problem.
When I attempt to log in using the e mail link on the bt homepage the page just refreshes in a loop and goes no where, I get no message it just refreshes.
I have cleared all cookies and tried differnet browsers but no joy. I have attempted to use the change password option bu that just takes all the details, sends me a verification code and then says " there has been a problem try again later"
I have tried logging in over the past few weeks and always the same problem.
Last week I used the Chat function to ask for help and they told me there was a known issue and they were sorting it.
I really dont want to phone ( after that experience with my tv box resulted in me spending 3 hours then another hour on the phone and having to complain before it was resolved) I would rather change providers than call them again.
Can anyone suggest where I can get any proper support?
