Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
pbwpu
Contributor

on ‎05-06-2020 9h34

438 Views
Message 1 of 2

E-mail name.

Lockdown...Meh. relative has just messaged me to say their e-mail now appear to other people as

From: XY [mailto:their_name@btinternet.com]

 

Any idea what webmail setting they have changed or need to change back so it says their name not XY?

They also commented that their bt webmail login link takes them to https://mail.yahoo.com i thought that had ended now...

0 Ratings
1 REPLY 1
gg30340
Distinguished Sage
Distinguished Sage

on ‎05-06-2020 17h37

416 Views
Message 2 of 2

Re: E-mail name.

I suspect that this will not help and they may need BT intervention to resolve this but as a first step can you get them to clear the history and cookies from their browser.

If you or they are not sure how to do that, once you know which browser they are using do an Internet search and you should find the method. It is fairly easy to do on most browsers.

0 Ratings