We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
As you are on a EO exchange line then you will be best to talk to your local BDUK fibre broadband scheme (if it covers your area) or speak to your local authority to see if you can fund-raise or find funds/grants to install a solution to make fibre broadband available to you and your apartment complex.
The majority of EO lines within BDUK and other funded broadband schemes will be upgraded (if in scope of the project or scheme) with a solution to enable fibre availability to them through their local BDUK scheme, or via another local authority or local broadband project.