Echo Dot

[Toddy264]

I wonder if you can this pass this message on to someone who thinks he can deal with this as the others have failed miserably.

Good morning 

The above closed complaint ( twice closed I might add) relates to a sales pitch to me on the 8th January 2020 promising me an echo dot if I upgraded to your Halo package. I did ,however I now find myself in a situation where there is a reluctance to or a pretty abysmal abdication of responsibility by someone to honour this agreement . Where is my Echo dot ?? really. It has become a matter of principle for me now having spoken to your complaints department well over a week ago promising  me it would be delivered within 3 days ? If you’re not going to honour this agreement then just say that and we will take it from there. 

Regards

M Todd

[CJT80]

@Toddy264 

Good Afternoon, 

This is a public forum, you are therefore advised to remove and reference numbers which could be connected to yourself.

[Toddy264]

Are you able to help with this or should I be sending this elsewhere ?

[Keith_Beddoe]

Please bear in mind that this is only a customer to customer forum, and the only BT Employees are the moderators, so you may not get a reply here, unless a moderator sees your post.

[Toddy264]

Thanks