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Christine
Aspiring Expert
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Message 1 of 10

Elderley Father Has No Phone Service and Medical Problems

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My elderley father has been without any BT phone service for a weeks or so, and has today been advised that the fault was outside between the house and the box down the road (another family member contacted India on his behalf), and that he could not expect any service until 14th August.

 

My Dad needs his phone as he is under medical treatment at this time, and needs to communicate with his Doctor and Hospital on a regular basis.

 

He does have a mobile, but cannot get a useable signal at home.

 

Is there any way to move his fault to urgent?

 

Any help appreciated guys

 

Christine

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9 REPLIES 9
Devon_Dave
Distinguished Guru
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Message 2 of 10

Re: Elderley Father Has No Phone Service and Medical Problems

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Have you tried contacting BT and requesting the fault is classed as a welfare case?
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RobbieMac
Moderator
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Message 3 of 10

Re: Elderley Father Has No Phone Service and Medical Problems

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Hi @Christine

 

Thanks for your post and welcome back!

 

I'm sorry that your Dad's service has developed a fault.  I can appreciate how important it is for him to have a working service.  Are you any further forward with this?

 

If you need our help post back and we will give you a hand from here.

 

Cheers,

 

Robbie

Christine
Aspiring Expert
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Message 4 of 10

Re: Elderley Father Has No Phone Service and Medical Problems

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Hi Robbie,

 

He still has no service. My cousin has been trying to speed things via the normal channels but has just hit a brick wall.

 

This is not a good situation as his health has not been so good recently.

 

My cousin lives a few miles away and is travelling to relay messages for him as I live over 100 miles away.

 

If you could speed this up it would be much appreciated

 

Christine

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RobbieMac
Moderator
Moderator
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Message 5 of 10

Re: Elderley Father Has No Phone Service and Medical Problems

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Hi @Christine

 

Thanks for posting back and I'm sorry you're Dad still doesn't have any service.

 

Can you send over the details and we will see if there is anything we can do?  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

**Edit** -  Post back when you have completed the form to let me know please.

 

Cheers,

 

Robbie

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Christine
Aspiring Expert
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Message 6 of 10

Re: Elderley Father Has No Phone Service and Medical Problems

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Thanks Robbie, Details sent as requested

 

Christine

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Christine
Aspiring Expert
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Message 7 of 10

Re: Elderley Father Has No Phone Service and Medical Problems

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Update

 

Dad has just called me after being told the following,

 

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JohnC2
Moderator
Moderator
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Message 8 of 10

Re: Elderley Father Has No Phone Service and Medical Problems

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Hi @Christine Thanks for posting the update and good to hear that your dad has temporary service. I've checked and you are near the top of our queue and we will be in touch soon to help you with this.

 

Cheers

John

 

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NeilO
Moderator
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Message 9 of 10

Re: Elderley Father Has No Phone Service and Medical Problems

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@Christine I called but missed you but I have left a message for you with the person who answered. 

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Christine
Aspiring Expert
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Message 10 of 10

Re: Elderley Father Has No Phone Service and Medical Problems

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Thanks for all you help, much appreciated

 

Christine

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