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Aspiring Contributor
577 Views
Message 1 of 4

Email Issue - Launch Desktop Help - No Load, Blank Screen

Once every couple of days I get a popup telling me we have an email problem and to launch desktop help. When I do this it tries to load then second screen stays blank.

 

I have tried uninstalling and reinstalling, same problem.

 

I also get my email password rejected on a regular basis and/or the status remains at 'authorising'.

 

I am using Windows Live Mail as my client.

 

The only solution I have found is to reset my Home Hub 2, and everything works for a couple of days till the next time.

 

I do not have a password problem, as when I log into btinternet.com (which I do regularly to check my spam) my mail works beautifully.

 

I would prefer a more elegant solution as I have to stretch to reach my HomeHub2.

 

John

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3 REPLIES 3
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Recognised Expert
571 Views
Message 2 of 4

Re: Email Issue - Launch Desktop Help - No Load, Blank Screen

Permanently uninstall any trace of desktop help - causes more problems that it's worth.

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Distinguished Sage
Distinguished Sage
569 Views
Message 3 of 4

Re: Email Issue - Launch Desktop Help - No Load, Blank Screen

Agreed, BTDesktop Help is a load of software junk. Uninstall it. It will be what is causing your problems.

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Highlighted
Aspiring Contributor
563 Views
Message 4 of 4

Re: Email Issue - Launch Desktop Help - No Load, Blank Screen

Thanks guys, I'll do that and get back to you in a couple of days.

 

John

0 Ratings