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Newbie
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Message 1 of 2

Email Templates not being received by btinternet.com and btopencast.com

We are having several issues with emails not being received when sent to btinternet.com addresses.

The system we use to send the emails is monitored by send grid, which states the emails have been sent, but we are getting reports that the emails aren't being received through btinternet.com. We have checked the dns settings and checked spam folders and nothing is coming through. Any help on this would be greatly appreciated.

Many thanks

Shaun

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Email Templates not being received by btinternet.com and btopencast.com

If you have a search through the forum you will see it appears to be a common problem without resolution currently. Having a valid SPF record for the sending domain may help but has not always worked. It appears BT's new mail provider (Openwave formerly Critical Path) are not very good and are being unnecessarily agressive with their anti-spam measures.

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