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andybenson
Beginner
485 Views
Message 1 of 6

Email address have become not active

I'm hoping that someone can help with my problem. I have 2 @btinternet.com addresses which I have been using for many years and this week they have stopped working. I usually connect using Outlook and they are looked at every day. This week outlook stopped being able to connect, I tried logging on using a browser but get the message that my details cannot be verified, my Android phone will also not connect any more.

 

The BT helpdesk just say that the accounts are not active and they cannot help, this is not what I want to hear.

 

Does anyone have any suggestions?

 

Thanks,

 

Andy.

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
484 Views
Message 2 of 6

Re: Email address have become not active

Ase you still a BT Broadband customer?

 

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andybenson
Beginner
482 Views
Message 3 of 6

Re: Email address have become not active

Yes.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
480 Views
Message 4 of 6

Re: Email address have become not active

If you cannot access it via webmail, and they say they are inactive, then there is nothing this user forum can do to help.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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andybenson
Beginner
477 Views
Message 5 of 6

Re: Email address have become not active

Thanks Keith for the quick response.

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OlgaC
Moderator-Retired
470 Views
Message 6 of 6

Re: Email address have become not active

Hi andybenson, 

 

Welcome and thanks for your post. 

 

I am sorry that your email address's are no longer working. Can you send me in your details using the "Contact The Mods" link found in my profile and I will see what is going on. 

 

Thanks,

OlgaC

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