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Message 1 of 4

Email disappearance

My emails in the inbox prior to 9/4/21 have disappeared. No fix from BT despite two calls. The other mail account that I have with BT is ok. Very strange!

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Message 2 of 4

Re: Email disappearance

Hi @admck  welcome to the forum and sorry you have lost your inbox emails before April 9th. 

Did you notice if the emails disappeared in one go?
Have you checked all the devices you access your email on as an email programme or mobile device with POP3 settings rather than IMAP may have caused this?

Cheers 

John

 

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Message 3 of 4

Re: Email disappearance

All devices have the same IMAP settings. All emails disappeared at the same time

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Message 4 of 4

Re: Email disappearance

Hi @admck ,

Thanks for confirming that. I'll be happy to take a look at this for you. I'll drop you a private message so you can get in touch.

Cheers

David

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