Email history

[peter14]

I use BT YAHOO mail. I have just noticed that the oldest email retained in my account is 14 days old and each day those dated 15 days ago drop out. I used to retain emails going back many months. Can anyone tell me how I change this back?

Thank you.

[DanielS]

Hi @peter14,

By any chance do you use an email client such as Outlook 2016?

If you do, take a look at the following link from Microsoft Email is deleted from server or duplicated in Outlook 2016 when downloaded using POP3

Thanks

DanielS

[peter14]

Daniel

Thank you for replying. Its good to know there is help somewhere. I am not very technically minded but I have checked my email and I use Windows Live mail 2012. Does this help?

Peter

[peter14]

Hello Daniel Apologies I gave you an incomplete reply. Firstly I have looked at the link and tested the version using a word document. My desktop uses Thunderbird for emails and the Microsoft Office version is 2013 with the word document showing a version of 15.0.5049.1000 (the desktop is three months old and originally came with Office 2016 which I had Microsoft remove). My laptop uses Windows Live Mail 2012 for emails and the Microsoft Office version is 2013 with the word document showing version 15.0.5049.1000. I hope you can point me in the right direction. Thanks Peter14

[Andy_N]

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@peter14wrote:
Hello Daniel Apologies I gave you an incomplete reply. Firstly I have looked at the link and tested the version using a word document. My desktop uses Thunderbird for emails and the Microsoft Office version is 2013 with the word document showing a version of 15.0.5049.1000 (the desktop is three months old and originally came with Office 2016 which I had Microsoft remove). My laptop uses Windows Live Mail 2012 for emails and the Microsoft Office version is 2013 with the word document showing version 15.0.5049.1000. I hope you can point me in the right direction. Thanks Peter14

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Hi, welcome to the forums.

Have a look at the settings in Thunderbird for the email address, Server Settings option - there's a tick box saying Leave messages on server, a box might be ticked saying For at most, and 14 days might be the default - if that second box is ticked, uncheck it.

[peter14]

Dear Andy I think there is another feather to be put in the hat of the distinguished guru!! I found the 14 days ticked in thunderbird account settings. I have unticked it so now we shall see. If it works then I owe alot of thanks to you and Daniel Best Regards Peter 14